Privacy Policy

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How to lock the bike?

To finish the ride, find a suitable place to park the bike and pull the lever that snaps the lock into place and press “FINISH” on your phone’s mobile application to end the ride. Acceptable parking spaces will be shown on the map in the mobile application. You may also park at any public bike stall for a nominal convenience fee. Please take a picture of your parking to earn credits for future rides.

Where can I park the bike?

You are required to park at private bike parking locations shown on the RS mobile application. You may also park at any public bike rack. Please use common sense and ensure that the bike parking does not obstruct any traffic (automobile, motorcycle, pedestrian, etc.) for a nominal convenience fee.

You should never park inside a housing compound or above ground or underground parking space.

What if I cannot open the lock?

Please make sure that you have downloaded the mobile application from either the APPLE STORE or GOOGLE PLAY. Please enable BLUETOOTH and LOCATION SERVICES on your phone. SCAN the QR CODE or INPUT manually the bike number. Afterward, press UNLOCK bike and enter your payment information. Upon successful payment, the bike will unlock. If you have tried all of the above, then please report the bike as broken using the mobile application.

If you have additional questions, please call +1 888 889 9828 or e-mail us at CS@ITLBIKES.COM.

What is the reservation feature?

The reservation function allows the user to reserve the bike in its parked location for a period of 15 minutes. During the 15 minute period, the user will not be charged. If the user returns to the bike within 15 minutes, he may continue the ride by pressing the button “CANCEL RESERVATION” and the bicycle will unlock so that the user can continue the ride.

How do I report a broken bike?

Select the headphone button on the bottom right and follow the instructions. In general, scan the QR code or input the bike number. Take a picture and provide a brief description i.e. condition, where, when)

If you have additional questions, please call 1 888 889 9828 or e-mail us at CS@ITLBIKES.COM.

How do I report improper parking of a bike?

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What if I cannot find the bike that is shown on the mobile application?

The bike may have been moved forcibly. In such case, please report the missing bike by pressing the headphone set button on the bottom right of the mobile application. Follow the instructions accordingly and SHAREE will do the rest. We apologize for any inconvenience caused.